“We have employed the services of Heron Consulting for a number of years and it’s lasted because of their staff. My questions are always dealt with promptly and everyone's patience with my total lack of "computerese" and their kind attention and understanding of the situation is always a given.”
Peter Marshall, Finance Manager, GP Down South
IT guys aren't well known for their communication skills but that's exactly what we're complimented on time and again.
You'll find our team members to be calm, patient and understanding of your situation, not just the IT issue you're facing but the impact it has on your working environment.
The classic technical support model is to have level 1, 2 and 3 technicians. Your call is usually answered by a level 1 and if they can't fix it it's escalated to level 2 and so on. We do things differently. We don't have 'junior' technicians. Every member of our technical team can deal with your query in it's entirety - no being passed around from person to person.