The usual IT model just isn't conducive to a smooth running practice.
Chris and Teresa Tansell are not your average IT people. (That's something of an understatement.) They founded Heron Consulting in 2005, not very long after they arrived in Australia from the UK. The reason was simple:
Medical Practices were being treated just like any other IT client and this model just isn't conducive to a smooth running practice.
They both have a history of computerising themselves out of jobs. Teresa found out early on in her career that she had a penchant for utising macros in spreadsheets. "I had a temp job straight out of uni that involved crunching numbers for a telco to analyse network traffic. When I joined, the weekly analysis took a person 2 whole days to complete but it didn't take me long to realise that with a small investment of my time it could be done in just a couple of hours by automating the process."
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