Heron Logo

Services

What can we do for you?

Put simply, we offer and end to end computer service so that you only need deal with one point of contact. We can assist you with the assessment of need, design, purchase, supply, installation, modification, support and maintenance of your computer equipment. We can also provide training for your staff on computer software or to enable a staff member to undertake basic maintenance of your computer system.

We aim to provide service options with guaranteed service levels and computer support and maintenance contracts that fit your needs. Rapid access to expert assistance for problem fixing regardless of the nature of the problem, be it computer hardware, software, network, anti-virus etc. We can even manage your whole computer system to ensure maximum up-time (options include Due Diligence, Data Security, Software Management, Geographical Resilience and Disaster recovery).

Assessment of need

We will work with you to identify the real IT support issues, ensuring that you receive a service that is appropriate to your business and budget. When discussing your computer needs, we will review with you the particular support requirements for your users PC's, input/output devices, servers, switches, hubs and routers, operating systems and applications.

Purchase, supply and installation

We can supply and/or install and configure cabling, networks, computers and related equipment such as backup power systems.

Support and maintenance

Our highly professional support service is designed for computer users who require a rapid response alternative to an in house IT department. Large and small computer problems can all cost your company time and money - we have geared our service to get them sorted fast.

Asset control and auditing

Do you actually know what you own? It's surprising how many Companies don't. We can undertake a site survey to identify exactly what you have, and compile this into an up-to-date asset register. We can highlight vulnerabilities and methods to overcome or reduce these vulnerabilities.

Disaster Recovery & Geographical resilience

We can design a system specification for your business, ensuring you know what part of your system does what. In the event of a major disaster (like fire, flood, theft, vandalism etc) we can target the most critical systems to rebuild first. After all, what good is "last night's backup tape" if the server has been stolen along with the tape drive you were using, and that the drive is obsolete and you cannot replace it! We can offer advice and solutions to help prevent this.
Should you wish, we can establish an appropriate level of geographical resilience for your business. This can be as simple as off-site backups or inexpensive and fully automated on-line backups (Data Deposit Box), to a fully-implemented disaster recovery with geographical resilience scheme. In this scenario, we would offer you an alternative location to work from, equipped with your stationery, your applications, your data and your business systems. Your business is important to us - Let us help you secure it!

With the convenience of our computer service centre located in the Peel region and with our wide range of support services we are confident we can cover all of your computer support and maintenance needs.

 

 

 


Back to Top

 

Microsoft Small Business Specialists VMware - Virtual environment solutions Zedmed Clinical Software HCN Clinical Software Medtech Clinical Software Hisa Kyocera Printers and Faxes Data Deposit Box Flexirent